Rowan Mackenzie
About Rowan Mackenzie
Rowan Mackenzie is a Customer Support Specialist at FreshBooks, where they have worked since 2020. With a background in client relations and account management, they focus on enhancing user experiences and providing tailored support to customers.
Current Role at FreshBooks
Rowan Mackenzie has been serving as a Customer Support Specialist at FreshBooks since 2020. In this role, he actively engages with dozens of customers daily, tailoring support to meet individual needs. He utilizes empathy to understand the entrepreneurial challenges faced by FreshBooks users, aiming to provide effective solutions. His focus on enhancing user experiences and expanding product knowledge contributes to superior customer support.
Previous Experience at Stocksy United
Before joining FreshBooks, Rowan worked at Stocksy United as a Client Relations and Sales Representative for six months in 2019. His role involved managing client relationships and sales processes, contributing to the company's customer engagement efforts in Victoria, BC.
Experience at Flow Technologies Ltd
Rowan Mackenzie held multiple positions at Flow Technologies Ltd. He worked as an Account Manager from 2017 to 2019, where he managed client accounts and fostered business relationships. Prior to that, he served as a Customer Support and Success Manager from 2015 to 2017, focusing on customer satisfaction and support initiatives in Victoria, BC.
Education Background
Rowan completed his high school education at St. Michaels University School, earning a High School Diploma in British Columbia from 2008 to 2012. He furthered his education at the University of Victoria, where he studied Liberal Arts and Sciences, General Studies, and Humanities for one year in 2012 to 2013.
Early Career at BC Liquor Distribution Branch
Rowan began his professional career at the BC Liquor Distribution Branch, where he worked as an Auxiliary Sales Representative from 2013 to 2015. This role provided him with foundational experience in sales and customer service in Victoria, BC.