Steve Bujouves
About Steve Bujouves
Steve Bujouves serves as the Vice President of Support at FreshBooks, where he has worked since 2019. He has a strong background in user experience and customer insight, which he leverages to enhance customer interactions and satisfaction.
Work at FreshBooks
Steve Bujouves has been serving as the Vice President of Support at FreshBooks since 2019. In this role, he oversees customer support operations, focusing on enhancing customer interactions and satisfaction. Prior to his current position, he was the Senior Director of Support at FreshBooks from 2010 to 2019, where he contributed to the development and implementation of customer service strategies. His extensive experience at FreshBooks spans over a decade, highlighting his commitment to improving customer support services.
Education and Expertise
Steve Bujouves has a diverse educational background. He studied Business Administration, Management and Operations at Western University, where he achieved Professional Certification from 2005 to 2008. He also attended Fanshawe College for Web Development from 2007 to 2008. Additionally, he studied Philosophy at King's University College from 2002 to 2004. His education includes a focus on Enterprise Software - Oracle at Humber College from 2009 to 2010. Steve possesses strong skills in User Experience and SQL, which are essential for managing customer support data and enhancing customer interactions.
Background
Steve Bujouves began his career as an IT Analyst at Days of Courage, where he worked for one year from 2007 to 2008. His background in Customer Insight has been instrumental in developing strategies that enhance customer service. This experience laid the foundation for his subsequent roles in customer support, particularly at FreshBooks, where he has significantly influenced customer satisfaction and service delivery.
Skills in User Experience
Steve Bujouves has developed strong skills in User Experience, which play a crucial role in improving customer interactions and satisfaction. His expertise allows him to analyze customer feedback and implement changes that enhance the overall support experience. This focus on User Experience contributes to the effectiveness of the customer support team at FreshBooks, ensuring that customer needs are met efficiently.