Varun Arora
About Varun Arora
Varun Arora is a Senior Customer Support Representative at FreshBooks, where he has been part of the Team Leader Development Pool since 2021. With a background in customer service and a Master's degree in Biotechnology, he has a proven track record of exceeding performance metrics across various roles in the financial and telecommunications sectors.
Work at FreshBooks
Varun Arora has been employed at FreshBooks since 2020, initially starting as a Customer Support Representative. In 2021, he advanced to the role of Senior Customer Support Representative and became part of the Team Leader Development Pool. His responsibilities include providing high-quality customer support and engaging with clients to ensure exceptional service outcomes. He has demonstrated a commitment to leadership growth within the organization.
Previous Experience at Mercer
Varun Arora worked at Mercer in various roles from 2012 to 2017. He began as a Senior Helpline Consultant in Melbourne, Australia, for one year before transitioning to a Team Lead position, where he served for four years. His time at Mercer involved managing client relationships and ensuring compliance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Experience at TheSocialMedwork
From 2019 to 2020, Varun Arora held the position of Patient Support Manager at TheSocialMedwork in Amsterdam, North Holland, Netherlands. In this role, he focused on providing support to patients, leveraging his expertise in client relationship management to deliver high-standard services.
Education and Expertise
Varun Arora holds a Master's degree in Biotechnology from La Trobe University, which he completed between 2007 and 2009. He also earned a Bachelor's degree in Biotechnology from Amity Education Group from 2004 to 2006. His educational background supports his extensive experience in client relationship management and customer service across various industries, including finance and telecommunications.
Skills and Achievements
Varun Arora possesses strong skills in client-relationship management and has a proven track record of exceeding KPIs and SLAs in customer service roles. His experience includes effective engagement with clients and team members, contributing to exceptional customer service outcomes. His involvement in the Team Leader Development Pool at FreshBooks indicates a focus on leadership and professional development.