Rich O'driscoll
About Rich O'driscoll
Rich O'Driscoll is an Account Manager based in Dublin, Ireland, currently working at Front since 2022. He previously held positions at Unify Ordering Ltd and AIB, where he implemented systems to enhance operational efficiency and designed tools to improve customer engagement.
Current Role at Front
Rich O'Driscoll serves as an Account Manager at Front, a position he has held since 2022. In this role, he is responsible for managing client accounts and ensuring customer satisfaction. He has played a significant role in expanding the customer-facing team, developing an employee hiring and onboarding process that increased team size from one to six members. This expansion reflects his commitment to enhancing service delivery and operational efficiency.
Previous Experience at Unify Ordering Ltd
Prior to his current position, Rich O'Driscoll worked at Unify Ordering Ltd from 2018 to 2022 as a Sales & Operations professional. During his four-year tenure in County Dublin, Ireland, he successfully increased supplier product uptake by 28% through the implementation of the RAG system. He also managed third-party integration projects and collaborated closely with engineers to ensure project completion.
Experience at AIB
Rich O'Driscoll's career includes a role at AIB, where he worked as a Credit Card Services Advisor for six months in 2013. During this time, he designed the 'Red-Amber-Green' board, which was utilized to highlight customer inactivity and outline action tasks based on each indicator. This initiative aimed to improve customer engagement and service responsiveness.
Education and Qualifications
Rich O'Driscoll studied at Technological University Dublin, where he earned a Bachelor of Science in Culinary Entrepreneurship. He completed his degree with 1st Class Honours from 2009 to 2013. His educational background provides a foundation for his career in account management and operations, combining culinary knowledge with business acumen.