Sadie Jones
About Sadie Jones
Sadie Jones is a Customer Service Representative at Front, where she has worked since 2022. She has a diverse background in technical support and customer service, with previous roles at Illuminate Education, Apple, and Snapchat.
Work at Front
Sadie Jones has been employed as a Customer Service Representative at Front since 2022. In this role, she is responsible for addressing customer inquiries and providing support to enhance user experience. Her position is based in the Los Angeles Metropolitan Area, where she has contributed to the company's customer service efforts for two years.
Previous Experience in Customer Support
Before joining Front, Sadie Jones worked at Illuminate Education, Inc. as a Support Specialist from 2019 to 2022. She also held the position of Support Associate at the same company from 2018 to 2019. Her experience in customer support roles has equipped her with skills in troubleshooting and assisting clients effectively.
Technical Support Background
Sadie Jones has a strong technical support background, having worked at Apple in various capacities. She served as a Genius from 2016 to 2017 and as a Technical Specialist from 2014 to 2016. During her tenure at Apple, she received certification to repair all Mac and mobile devices and provided hands-on technical support while educating team members about Apple products.
Educational Background
Sadie Jones studied Mass Communication/Media Studies and earned a Bachelor's degree from Texas State University in 2011. She also attended Minnesota State University, Moorhead, where she studied the same field and achieved a Bachelor of Science (B.S.) from 2008 to 2012. Her educational background has provided her with a foundation in communication and media.
Career Development and Mentorship
Throughout her career, Sadie Jones has taken on mentorship roles, particularly at Apple, where she mentored aspiring Geniuses to enhance their skills and proficiencies. This experience reflects her commitment to professional development and knowledge sharing within the technical support community.