Frontline Managed Services
Frontline Managed Services offers comprehensive Revenue Cycle Management and Managed IT Services, utilizing advanced technology to support law firms globally.
Revenue Cycle Management Services
Frontline Managed Services offers a comprehensive range of Revenue Cycle Management services. These include Conflicts Check, Client Intake, Billing & eBilling, A/R Management, and Cash Application. These services are tailored to optimize and streamline critical processes for law firms, ensuring efficient and compliant financial operations.
Managed IT Services
Frontline Managed Services provides extensive Managed IT Services, addressing various technological needs. Their offerings include Service Desk support, IT Legal Operations, Cybersecurity, Network Monitoring, IT Administration, IT Engineering, and Application Development. These services aim to enhance the technological infrastructure and security of legal organizations.
Global Operations
Frontline Managed Services operates on a global scale with a presence in multiple cities worldwide. Their offices are located in St. Louis, Honolulu, New York City, Hyderabad, Toledo, London, Toronto, Cape Town, and Goa. This extensive network enables them to offer consistent and localized support to their clients.
Proprietary Software: iRIS i3
Frontline Managed Services has developed proprietary software known as iRIS i3. This business intelligence and performance analysis tool is specifically designed for the legal industry, offering insights that aid in decision-making and operational efficiency.
Cybersecurity Services
Frontline Managed Services provides a robust suite of cybersecurity services. These include CISO Services, Risk and Vulnerability Management, Incident Response, Cloud and SaaS Security, and Security Awareness Training. Their comprehensive approach ensures clients are protected against various cyber threats.
SkillBuilder eLearning Platform
The SkillBuilder eLearning platform by Frontline Managed Services is a key offering, featuring over 60,000 knowledge base articles and a ticket data repository with 12 million entries. This platform is designed to enhance training and productivity, providing valuable resources for continuous learning and development.
ISO 27001:2013 Certification
Frontline Managed Services is ISO 27001:2013 certified, demonstrating their commitment to data security and system integrity. This certification ensures that they comply with internationally recognized standards, providing assurance to clients about the security of their information.
24/7 Network Operations Center
Frontline Managed Services operates a Network Operations Center that provides 24/7/365 monitoring, patching, and vendor coordination. This service ensures that clients' networks are continuously monitored and maintained, preventing downtime and ensuring operational continuity.
IT Governance Services
The IT Governance services offered by Frontline Managed Services focus on ensuring that data and information systems are adequately protected and managed. Their governance framework helps legal firms maintain compliance and manage risks effectively.