Alex Leiva Navarro
About Alex Leiva Navarro
Alex Leiva Navarro is a Service Desk Analyst fluent in English and Spanish, currently working at Frontline Managed Services in London. With a background in technical support and customer service across various industries, he possesses a certification in Customer Service and Technical Support.
Work at Frontline Managed Services
Alex Leiva Navarro has been employed at Frontline Managed Services as a Service Desk Analyst since 2020. In this role, he utilizes his bilingual skills in English and Spanish to provide technical support. His responsibilities include diagnosing and resolving technical issues, as well as documenting and tracking incidents through a ticket management system. His proactive approach to problem-solving is evident in his involvement in identifying potential outages and communicating these to team leads.
Previous Experience in Technical Support
Before joining Frontline Managed Services, Alex worked at Carestream Dental as a Remote Technical Support Representative from 2017 to 2019. He provided support in Spanish and was based in Stevenage, United Kingdom. His earlier experience includes a position at Fujitsu Central Europe as a Customer Service Representative from 2008 to 2011, where he developed foundational skills in customer service and technical support.
Background in Customer Service and Technical Support
Alex has a diverse background in customer service and technical support across various industries. He worked at DXC Technology as a Shift Team Lead for seven months in 2016 and spent nine years at Royal Caribbean International as a Group Event Coordinator from 1999 to 2008. Additionally, he served as a Technical Support Representative at Convergys from 2012 to 2016, where he handled support in English and Portuguese.
Education and Expertise
Alex possesses a certification in Customer Service and Technical Support, which formally recognizes his skills in these areas. His multilingual capabilities in Spanish, English, and Portuguese enhance his ability to communicate effectively with a diverse client base, contributing to his success in various support roles.