Ellen Harrington
About Ellen Harrington
Ellen Harrington is a Senior Business Analyst with extensive experience in reporting and quality assurance, currently working at Frontline Managed Services in St. Louis, Missouri. She has held various analytical roles in organizations such as the United States Marine Corps, Wells Fargo Advisors, and GMAC Insurance over a career spanning several decades.
Current Role at Frontline Managed Services
Ellen Harrington has been serving as a Senior Business Analyst at Frontline Managed Services since 2011. In this role, she focuses on Service Desk Management reporting, emphasizing workflow management, customer feedback, and team statistics. She collaborates with Client Experience Managers to ensure that comprehensive client reporting needs are met. Her extensive experience in business analysis allows her to provide detailed reporting for Service Desk and Accounts Receivable using Business Intelligence tools.
Previous Experience in Business Analysis
Ellen Harrington has a diverse background in business analysis and project management. She worked at GMAC Insurance as a Claims Business Analyst and Report Analyst from 2007 to 2009, followed by a role as Application Systems Analyst-Specialist from 2000 to 2007. Prior to that, she served as a Senior PMO Analyst focusing on Reporting and Quality Assurance at Wells Fargo Advisors from 2009 to 2011. Her career began at the United States Marine Corps, where she held positions as Supervisor - Desktop Support and Programmer Analyst from 1989 to 1999.
Educational Background
Ellen Harrington studied in Killingly, Connecticut, from 1984 to 1988. This four-year educational experience provided her with foundational knowledge that she has applied throughout her career in various analytical roles across different industries.
Expertise in Reporting and Quality Assurance
Ellen Harrington specializes in reporting and quality assurance within the context of business analysis. Her expertise includes developing and delivering detailed reports that support decision-making processes. She has a strong focus on Service Desk Management reporting, which includes analyzing workflow management, customer feedback, and team performance metrics.