Hamilton Watkins
About Hamilton Watkins
Hamilton Watkins serves as the Director of Infrastructure Management at Frontline Managed Services, bringing over 17 years of experience in the Managed Service Provider industry. His background includes roles in systems administration, engineering, and support across various companies, along with a Bachelor of Science degree in Business Administration from North Carolina Wesleyan College.
Current Role at Frontline Managed Services
Hamilton Watkins serves as the Director of Infrastructure Management at Frontline Managed Services, a position he has held since 2021. In this role, he oversees the management of infrastructure systems and ensures efficient operations. His responsibilities include working with the RMM platform Connectwise Automate and providing training sessions to enhance team skills. He also regularly develops documentation to assist technicians in their tasks and to familiarize them with new features.
Previous Experience in Managed Services
Hamilton Watkins has over 17 years of experience in the Managed Service Provider (MSP) industry. Prior to his current role, he worked at several organizations in various capacities. His career includes positions such as Senior Network Engineer Automation at Infranet Technologies Group, Inc. from 2004 to 2018, and System Engineer III - NOC Chief at Longleaf System & Network Specialists in 2020. He also held roles at Cigna, Cooperative Systems, Opmantek, and BrightFlow Technologies.
Educational Background
Hamilton Watkins studied at North Carolina Wesleyan College, where he earned a Bachelor of Science (B.S.) degree in Business Administration and Management from 2000 to 2004. This educational foundation has contributed to his extensive career in the technology and managed services sectors.
Technical Skills and Expertise
Hamilton Watkins possesses extensive technical skills, particularly in database queries and scripting, which he utilizes in daily operations. His experience includes providing documentation for technicians and hosting training sessions to improve team knowledge. He has worked with various platforms and technologies throughout his career, enhancing his expertise in infrastructure management.