Kimberly Wood
About Kimberly Wood
Kimberly Wood is a Service Desk Analyst with a background in education and banking. She has been working at Intelliteach since 2017 and has pursued studies in Information Systems at St. Louis Community College, along with degrees in Mathematics and Education.
Current Role as Service Desk Analyst
Kimberly Wood currently serves as a Service Desk Analyst at Intelliteach in Saint Louis, Missouri. She has held this position since 2017, accumulating seven years of experience in IT support. In her role, she utilizes her strong communication skills to assist users and resolve technical issues. Her background in education and banking contributes to her ability to interact effectively with diverse groups of people.
Education and Academic Achievements
Kimberly Wood has pursued a diverse educational path. She studied at Webster University, where she earned a Bachelor of Science (B.S.) in Mathematics from 2000 to 2003. She then attended the University of Missouri-Saint Louis, achieving a Master of Education (MEd) in Secondary Education and Teaching from 2004 to 2008. Currently, she is studying Information Systems at St. Louis Community College, maintaining a GPA of 3.7 since 2016.
Previous Experience in Banking
Before her transition to IT support, Kimberly Wood worked at Commerce Bank as a Personal Banker and Customer Service Agent from 2014 to 2017. During her three years in this role, she developed customer service skills and gained experience in financial services, which laid the groundwork for her later career in technology.
Technical Skills and Programming Knowledge
To enhance her professional skills, Kimberly Wood has taken programming classes in C# and Java. This technical knowledge complements her background in education and banking, allowing her to effectively address IT-related challenges in her current role as a Service Desk Analyst.