Liam Mc Gilly
About Liam Mc Gilly
Liam Mc Gilly is an Information Technology Desktop Support professional at Intelliteach in London, United Kingdom, where he has worked since 2019. He provides technical training to new recruits and offers IT support to over 10 law firms, specializing in Microsoft Windows/Office and various remote access tools.
Work at Intelliteach
Liam Mc Gilly has been employed at Intelliteach since 2019, serving as an Information Technology Desktop Support specialist. In this role, he provides technical assistance and support to users in London, United Kingdom. He trains new recruits, equipping them with essential technical knowledge to perform their roles effectively. His responsibilities include troubleshooting a variety of IT issues and ensuring that users receive timely and efficient support.
Role at Shearman & Sterling
In addition to his position at Intelliteach, Liam acts as a dedicated analyst at Shearman & Sterling. He offers face-to-face assistance with Microsoft Windows and Office applications, document management, and hardware issues. His role also involves machine builds and patch deployment, ensuring that systems are up-to-date and functioning correctly. This position highlights his expertise in providing IT support within a legal context.
IT Support for Law Firms
Liam provides IT support for over 10 law firms as part of a managed service provider that specializes in the legal industry. His experience in this sector allows him to understand the unique IT needs of legal professionals. He utilizes various remote access tools to assist users, ensuring that they receive the necessary support regardless of their location.
Technical Skills and Tools
Liam Mc Gilly employs a range of remote access tools, including RDP, Proxy Pro Master, Citrix Director, GoToAssist, TeamViewer, VNC, Bomgar, SCCM, and Skype for Business, to assist users effectively. He regularly works with Active Directory and Exchange Management Console to manage user accounts and permissions. His proficiency in these tools enhances his ability to provide comprehensive IT support.
Education and Qualifications
Liam studied Computer Science at Anglia Ruskin University, where he earned his Bachelor's degree from 2016 to 2018. This educational background provides him with a solid foundation in IT principles and practices, which he applies in his current roles. His academic experience complements his practical skills in the field of information technology.