Mazia C.
About Mazia C.
Mazia C. is an IT Service Desk Analyst with a background in customer service and a strong focus on cybersecurity. She holds a Bachelor of Science in Computer Science and has completed various programs in Information Technology and Data Analytics.
Current Role at Frontline Managed Services
Mazia C. currently serves as an IT Service Desk Analyst at Frontline Managed Services in Toronto, Ontario, Canada. She has held this position since 2022, contributing to the organization's IT support operations. In this role, she is responsible for providing technical assistance and support to clients, ensuring effective resolution of IT-related issues.
Previous Experience in IT and Customer Service
Prior to her current role, Mazia C. gained valuable experience in various customer service and IT positions. She worked as a Contact Center Specialist II - Cards at CIBC for two months in 2022. Additionally, she served as a Team Lead at Adecco for seven months in 2021 and as a Customer Service Representative at Canada Post for two months from 2021 to 2022. These roles enhanced her skills in customer support and service delivery.
Education and Certifications
Mazia C. has a strong educational background in technology and data analytics. She studied at York University, where she completed a Certificate in Information Technology and participated in the Internationally Educated Professionals (IEP) Bridging Program in 2021. She also earned a Certificate in Big Data & Data Analytics from York University in 2023. Earlier, she obtained a Bachelor of Science in Computer Science from the Virtual University of Pakistan, completing her studies in 2019.
Skills and Expertise
Mazia C. possesses a range of skills relevant to her roles in IT and customer service. She is adept at managing high-volume workloads, multitasking, and prioritizing tasks to meet deadlines. Her commitment to delivering exceptional service is evident in her ability to provide effective customer support and guidance, ensuring client satisfaction in her professional endeavors.
Passion for Cybersecurity and Emerging Technologies
Mazia C. is passionate about cybersecurity and actively seeks to expand her knowledge of emerging technologies. This interest drives her professional development and informs her approach to IT service management, as she stays updated on the latest trends and practices in the field.