Michale Davis
About Michale Davis
Michale Davis is a Dedicated Service Desk Analyst at Frontline Managed Services, where he has worked since 2015. He specializes in remote desktop tools, user access management, and provides training and support for company applications.
Work at Frontline Managed Services
Michale Davis has been employed at Frontline Managed Services since 2015, serving as a Dedicated Service Desk Analyst. In this role, he provides technical support and problem resolution for users, utilizing remote desktop tools such as DameWare and Proxy Pro Master. He is responsible for managing user access to secured documents and ethical walls through NetDocuments. Additionally, he travels to various locations to offer on-site assistance during software releases and roll-outs, ensuring effective communication with end users.
Education and Expertise
Michale studied at Clayton State University from 2003 to 2004, where he pursued an undecided major for one year. His educational background, combined with his extensive experience in IT support, has equipped him with the skills necessary for his role as a Service Desk Analyst. He routinely audits the knowledge base to maintain the relevancy of information, ensuring that his team has access to up-to-date resources.
Technical Skills and Tools
In his role, Michale Davis administers user accounts using various tools, including Active Directory, Mobileiron, VMware, Outlook Exchange, and RSA. He provides training to users on new applications provided by the company and assists them in resolving application-related issues. His expertise in these tools and processes contributes to the efficient operation of the service desk.
User Support and Training
Michale is actively involved in user support, providing training on new company applications and assisting users with problem-solving for application issues. His role requires effective communication and a thorough understanding of user needs, which he addresses through direct support and training initiatives.