Samantha Merkel
About Samantha Merkel
Samantha Merkel is a Service Desk Support II Analyst at Frontline Managed Services in Maumee, Ohio, where she has worked since 2021. She holds a Bachelor of Business Administration from Bowling Green State University and has previous experience in IT and customer service.
Work at Frontline Managed Services
Samantha Merkel has been employed at Frontline Managed Services since 2021, serving as a Service Desk Support II Analyst. In this role, she provides technical support and assistance to clients, ensuring effective resolution of service requests. Her position is based in Maumee, Ohio, where she has contributed to the company's operational efficiency over the past three years.
Previous Experience in IT and Customer Service
Prior to her current role, Samantha Merkel gained valuable experience as an IT Intern at Kingston Healthcare in 2019, where she worked for seven months. Following this internship, she served as a Customer Service Representative at TOAST.net Internet Service from 2020 to 2021 for one year. These positions provided her with foundational skills in customer support and technical assistance.
Education and Expertise
Samantha Merkel studied Information Technology at Owens Community College from 2015 to 2017, completing a two-year program. She then pursued a Bachelor of Business Administration (BBA) at Bowling Green State University, where she studied from 2017 to 2020 for three years. This educational background equips her with a blend of technical knowledge and business acumen.
Career Development Timeline
Samantha Merkel's career began with her studies in Information Technology at Owens Community College, followed by her internship at Kingston Healthcare in 2019. She transitioned to customer service at TOAST.net before joining Frontline Managed Services in 2021. This timeline reflects her progression from education to practical experience in the IT and customer service sectors.