Sargis Yaghubyan
About Sargis Yaghubyan
Sargis Yaghubyan is an Information Technology Help Desk Analyst with extensive experience in technical support roles across various companies, including TELUS International and Gap Inc. He holds multiple IT certifications and has a strong educational background in military science and project management.
Work at Frontline Managed Services
Sargis Yaghubyan has been employed at Frontline Managed Services as an Information Technology Help Desk Analyst since 2021. In this role, he provides technical support to users, focusing on enhancing productivity through effective IT solutions. His responsibilities include managing user interactions and resolving technical issues, which he logs using ticketing systems such as Service Now and ConnectWise.
Previous Experience at TELUS International
Prior to his current position, Sargis Yaghubyan held multiple roles at TELUS International. He worked as a Tier 3 Technical Support specialist for 7 months in 2020, a Senior Virtual Advisor for 10 months from 2019 to 2020, and served in various technical support capacities, including Tier 1 and Tier 2 roles in 2018. His experience at TELUS International provided him with a strong foundation in technical support and customer service.
Education and Expertise
Sargis Yaghubyan has a diverse educational background. He earned a Bachelor of Military Science from Military University, focusing on Military Science and Operational Studies, from 2000 to 2004. He also studied Project Management at Akademia Sztuk Wojennej in Warsaw, Poland, achieving a diploma in 2012. Additionally, he completed an Associate of Science in Computer and Information Sciences at American River College from 2019 to 2020.
Certifications and Technical Skills
Sargis Yaghubyan holds several industry-recognized certifications, including CompTIA A+, N+, and PCNSA. These certifications demonstrate his expertise in IT and network security. He is proficient in monitoring network access points to ensure secure connectivity and provides technical support to legal end-users, enhancing their productivity with IT solutions.
Role at Gap Inc.
Sargis Yaghubyan worked as a Help Desk Support Analyst at Gap Inc. for 6 months in 2020. In this role, he was responsible for providing technical support and assistance to users, contributing to the overall efficiency of IT operations within the organization.