Shawn Mc Cauley
About Shawn Mc Cauley
Shawn McCauley is a Service Desk Analyst currently employed at Frontline Managed Services in Maumee, Ohio. He has a diverse work history that includes roles in electrical design, retail, and youth leadership, alongside a degree in Information Technology from Capella University.
Current Role at Frontline Managed Services
Shawn Mc Cauley has been employed as a Service Desk Analyst at Frontline Managed Services since 2021. In this role, he is responsible for providing technical support and assistance to clients, ensuring efficient resolution of service requests. His position is based in Maumee, Ohio, where he contributes to the company's commitment to delivering high-quality IT services.
Previous Experience at SSOE Group
Before joining Frontline Managed Services, Shawn worked at SSOE Group as an Electrical Designer 1 from 2014 to 2016. During his two years in this role, he was involved in electrical design projects, contributing to the engineering team's efforts in the Toledo, Ohio area. This experience provided him with a solid foundation in technical design and project management.
Career at Best Buy
Shawn served as an AT&T Mobile Expert at Best Buy from 2017 to 2021. Over the course of four years, he engaged with customers to provide information about mobile products and services. His role involved assisting customers with their mobile needs, enhancing their shopping experience in the Toledo, Ohio area.
Educational Background at Capella University
Shawn studied at Capella University from 2019 to 2022, focusing on Computer and Information Sciences. He achieved a degree in Information Technology, which equipped him with essential skills and knowledge in the field of IT. This educational background supports his current role in providing technical support.
Early Career Roles
Shawn's early career included positions at The Home Depot and Kmart Corporation. He worked as a Cashier at The Home Depot for 11 months in 2013-2014 and at Kmart Corporation for six months in 2009-2010. These roles provided him with customer service experience and foundational skills in retail operations.