Tyran Scott
About Tyran Scott
Tyran Scott is a dedicated Help Desk Analyst with extensive experience in technical support, currently working at Intelliteach since 2018 and at eVance Processing Inc. since 2016, both in Georgia. He specializes in assisting IT and accounting professionals in the legal industry and is skilled in identifying outages and managing client issues through various tools.
Work at Intelliteach
Tyran Scott has served as a Dedicated Help Desk Analyst at Intelliteach since 2018. In this role, he operates from Atlanta, Georgia, and has accumulated six years of experience in providing technical support. He utilizes various remote access and user administration tools to effectively resolve client issues. His responsibilities include identifying potential outages and communicating them to Team Leads based on ticket trends and information gathering.
Work at eVance Processing Inc.
Tyran Scott has been involved with eVance Processing Inc. since 2016, where he works in Merchant Services. Based in Alpharetta, Georgia, he has eight years of experience in this position. His role includes providing technical support and assistance to clients, ensuring efficient service delivery in the merchant services sector.
Education at Georgia State University
Tyran Scott studied at Georgia State University from 2017 to 2022, focusing on Communication and Media Studies. His academic background has equipped him with skills relevant to his roles in technical support and client communication, enhancing his ability to document requests and track incidents effectively.
Technical Support Expertise
Tyran Scott specializes in providing technical support to IT and accounting professionals within the legal industry. His expertise includes documenting requests for assistance in a ticket management system and tracking incidents through to resolution or escalation. He is adept at utilizing information gathering techniques to identify potential outages and improve service delivery.