Eric Richmond
About Eric Richmond
Eric Richmond is a Senior Vendor Manager with a background in Organizational Communication from Youngstown State University. He has extensive experience in managing outsourced business partner contact centers across various industries and has held multiple leadership roles in operations and training.
Work at fuboTV
Eric Richmond has been serving as a Senior Vendor Manager at Fubo since 2022. In this role, he is responsible for managing vendor relationships and ensuring the effective operation of outsourced business partner contact centers. His experience in the entertainment industry supports his ability to navigate the complexities of vendor management in a fast-paced environment.
Education and Expertise
Eric Richmond studied Organizational Communication at Youngstown State University. He also attended Trumbull Career Technical Center, where he achieved a Vocational Certification in Information Technology. His educational background complements his extensive experience in managing contact centers and operations across various industries.
Background in Contact Center Management
Eric Richmond has extensive experience in managing outsourced business partner contact centers across multiple lines of business. His career includes roles at several organizations, where he has led training, operations, and client relations departments. This experience spans the wireless television/entertainment, retail, and medical fields.
Previous Work Experience
Before joining Fubo, Eric Richmond held various positions in notable companies. He worked as an Operations Manager at Inovalon from 2016 to 2017, and as a Production Team Lead at West Corporation from 2008 to 2010. He also served as a Manager at Pyx Health and held multiple roles at Afni, Inc. from 2017 to 2021. His diverse roles have contributed to his comprehensive understanding of operations management.
Skills and Competencies
Eric Richmond possesses a diverse skill set that includes staffing, client management, budgeting, and invoice preparation. His experience in fast-paced environments has enhanced his leadership and decision-making skills, making him well-equipped to handle the demands of vendor management and operations.