Erik Gerson
About Erik Gerson
Erik Gerson serves as the Executive Vice President of Customer Experience, Data and Analytics at Fubo since 2024. He has a diverse background in customer experience and marketing, having held various leadership roles at companies such as Sony Electronics, TIDAL, and Cricket Wireless.
Work at fuboTV
Erik Gerson serves as the Executive Vice President of Customer Experience, Data and Analytics at FuboTV since 2024. In this role, he focuses on enhancing customer interactions and leveraging data analytics to improve overall user experience. His position is based in New York, United States, and operates in a hybrid work environment. Prior to this role, he was the Senior Vice President of Engagement and Retention for TV and Gaming at FuboTV from 2022 to 2024, where he contributed to strategies aimed at increasing customer loyalty and engagement.
Previous Experience
Erik Gerson has held various leadership positions across multiple companies. He worked at Sony Electronics as Vice President and General Manager from 1999 to 2003. He also served as Senior Vice President of Customer Engagement and Retention at FuboTV from 2018 to 2022. His experience includes roles at TIDAL as Senior Vice President of Customer Experience from 2016 to 2018, and at Cricket Wireless as Senior Vice President of Customer Experience and Customer Operations from 2008 to 2013. Additionally, he has held positions at Hearst Digital Marketing Services and Gateway.
Education and Expertise
Erik Gerson earned his MBA from Vanderbilt University - Owen Graduate School of Management, where he studied Marketing and Management Information Systems. He also holds a Bachelor of Arts in Economics from UC San Diego. His educational background supports his strategic business sense, particularly in identifying and capitalizing on unseen opportunities. He possesses expertise in business process outsourcing (BPO) management, which enhances his capability in executive roles.
Skills and Competencies
Erik Gerson has a diverse skill set that includes channel management and execution, which is essential for integrating various marketing and sales channels effectively. His strategic approach to business focuses on improving customer experience and operational efficiency. His background in marketing and customer experience roles complements his ability to manage and optimize customer interactions across different platforms.