Andreea Breazu
About Andreea Breazu
Andreea Breazu is a Senior Support Manager at FUGA, with a diverse background in project management and support roles across various companies. She holds two Master's degrees and has developed client-facing documentation to enhance customer support experiences.
Current Role at FUGA
Andreea Breazu serves as the Senior Support Manager at FUGA, a position she has held since 2021. In this role, she is responsible for overseeing support operations and enhancing the customer experience. Her focus includes training Support and Operations Managers to improve team efficiency and service delivery. Breazu collaborates with Product Owners to innovate and enhance services based on customer feedback.
Previous Experience at FUGA
Before her current role, Andreea Breazu worked at FUGA as a Support Manager from 2020 to 2021 and as a Content Manager from 2019 to 2020. During her time as Support Manager, she developed client-facing documentation using Zendesk’s Knowledge Base, which contributed to improving the customer support experience.
Educational Background
Andreea Breazu holds a Master’s Degree in Theatre and Performance Studies from CESI - Centrul de Excelenta in Studiul Imaginii, which she completed from 2010 to 2012. She also earned a Bachelor’s Degree in World and Comparative Literature from the University of Bucharest between 2007 and 2010. Additionally, she obtained a Master’s Degree in Art History - Visual Arts and Media Studies from VU University Amsterdam from 2012 to 2014.
Career History
Andreea Breazu has a diverse career history, having worked in various roles across multiple organizations. Her experience includes positions such as Project Manager at TransPerfect from 2016 to 2017, Office & Project Manager at Unseen from 2017 to 2018, and Editor and Project Manager at Subbacultcha! from 2013 to 2016. She has also held roles in proofreading, copywriting, and media monitoring.
Skills and Innovations
Andreea Breazu has implemented no-code solutions to optimize internal operations and reduce repetitive tasks. Her ability to develop client-facing documentation and collaborate with teams to improve services reflects her commitment to enhancing operational efficiency and customer satisfaction.