Anna Howarth
About Anna Howarth
Anna Howarth is a Senior Manager of Customer Success at FullStory, with a strong background in leadership coaching and account management. She holds an MBA from Emory University and has extensive experience in the SaaS industry, focusing on change management and customer empathy.
Current Role at FullStory
Anna Howarth currently serves as the Senior Manager of Customer Success at FullStory, a position she has held since 2023. In this role, she focuses on driving customer satisfaction and success through effective management of customer relationships. Her responsibilities include overseeing customer success initiatives and ensuring that clients achieve their business objectives. Anna's expertise in change management and transformation within the SaaS industry supports her efforts in building processes that scale for growth.
Previous Experience at FullStory
Anna Howarth has held multiple roles at FullStory prior to her current position. She worked as a Senior Customer Success Manager and Team Lead for six months in 2021, and as a Manager of Customer Success from 2021 to 2023. During her tenure, she focused on enhancing customer engagement and success strategies, demonstrating a commitment to driving internal business results and fostering positive customer relationships.
Education and Expertise
Anna Howarth earned her Master of Business Administration (MBA) from Emory University - Goizueta Business School, where she studied Leadership & Strategy from 2018 to 2021. She also holds a Bachelor of Arts in International Relations and Affairs from The University of Georgia, completed from 2005 to 2009. Her educational background complements her expertise in digital and social media, user experience, and digital experience, which she applies in her professional roles.
Background in Customer Success
Anna Howarth has a diverse background in customer success and account management. Before joining FullStory, she worked as a Customer Success Manager at AchieveIt from 2017 to 2019 and at Luma from 2016 to 2017. Her early career included roles as an English Tutor in Italy and an ESL Teacher in Portugal, which contributed to her strong focus on empathy and customer guidance. Anna's experience spans various sectors, enhancing her ability to meet customer needs effectively.
Skills in Leadership and Change Management
Anna Howarth specializes in leadership coaching, change management, and transformation within the SaaS industry. Her approach emphasizes empathy and providing guidance to help customers achieve their business objectives. She has a proven track record of building internal processes that support growth and drive business results, showcasing her ability to lead teams and manage customer relationships effectively.