Crawford Smith
About Crawford Smith
Crawford Smith is a Senior Customer Success Manager at FullStory, with a diverse background in customer relations and project management. He has held various roles in companies such as Pype, Cultivate Ventures, and Relay Foods, and has developed expertise in digital marketing and partnership building.
Work at FullStory
Crawford Smith has been employed at FullStory as a Senior Customer Success Manager since 2021. In this role, he focuses on enhancing customer satisfaction and retention by building meaningful partnerships and fostering strong relationships with stakeholders. His responsibilities include managing customer accounts and ensuring that clients receive the support needed to maximize their use of FullStory's services.
Previous Experience in Customer Success and Account Management
Before joining FullStory, Crawford Smith worked in various roles that contributed to his expertise in customer success and account management. He served as a Senior Account Executive at Pype from 2018 to 2019, and as a Vendor Partnerships Manager at Yay Lunch for four months in 2019. His experience also includes positions at Relay Foods, where he held roles such as Market Manager and Customer Service/Inside Sales, contributing to his comprehensive understanding of customer needs and market dynamics.
Education and Certifications
Crawford Smith studied at the University of North Carolina at Chapel Hill, where he graduated from the Coding Bootcamp with a certification in Full Stack Web Development. Additionally, he attended High Point University, where he studied Sociology. His educational background equips him with a diverse skill set applicable to various aspects of his professional career.
Background in Digital Marketing and Project Management
Crawford has a strong background in digital marketing management and copywriting, which he developed through his roles as a Business Manager at Cultivate Ventures and FoodyTV. His experience includes working on brand-building events and partnerships aimed at improving brand presence in the market. He possesses skills in team management, account management, and project management, which enhance his effectiveness in customer success roles.
Professional Skills and Recognition
Crawford Smith is recognized for his ability to create meaningful relationships with customers and clients, significantly contributing to customer satisfaction and retention. He is known for being a forward thinker and intuitive individual, capable of thoroughly analyzing situations to address them effectively. His expertise in building partnerships and managing accounts positions him as a valuable asset in any customer-focused organization.