Jill Sousa
About Jill Sousa
Jill Sousa is a Senior Customer Success Manager with a background in Managerial and Organizational Communication. She has held various roles at AppFolio, Inc. and currently works at FullStory, leveraging her extensive experience in customer success and account management.
Current Role at FullStory
Jill Sousa serves as a Senior Customer Success Manager at FullStory, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her responsibilities include managing customer relationships, providing strategic guidance, and facilitating the onboarding process for new users. Working remotely, she leverages her extensive experience in customer success to drive positive outcomes for the organization.
Previous Experience at AppFolio, Inc.
Jill Sousa has a significant history with AppFolio, Inc., where she held multiple roles over several years. She began as a Data Migration Account Specialist from 2015 to 2017, where she managed data transition processes for clients. Following this, she worked as an Onboarding Account Manager from 2017 to 2018, focusing on implementing solutions for new clients. She continued her career at AppFolio as a Sr. Onboarding Account Manager from 2018 to 2020 and later as a Customer Success Manager - Key (Enterprise) from 2020 to 2021, where she supported enterprise-level clients in achieving their goals.
Education and Academic Background
Jill Sousa earned her Bachelor of Arts (BA) in Managerial and Organizational Communication from Point Loma Nazarene University, studying there from 2011 to 2013. Additionally, she studied at John Cabot University in Rome, Italy, for 11 months in 2012. Her educational background provides her with a solid foundation in communication strategies, which she applies in her professional roles.
Work History Prior to FullStory
Before joining FullStory, Jill Sousa gained diverse experience in various roles. She worked as a Stylist at Stitch Fix from 2019 to 2020, where she provided personalized styling services to clients. Earlier in her career, she was a Barista at Starbucks from 2007 to 2013, where she developed customer service skills that have been beneficial throughout her career. This varied work history has contributed to her expertise in customer engagement and support.