Joanne H.
About Joanne H.
Joanne H. is a Deal Desk Analyst at FullStory, where she has worked since 2022. She has a background in sales support and hospitality, with previous roles at Barracuda Networks and The Lime Leaf.
Current Role at FullStory
Joanne H. currently serves as a Deal Desk Analyst at FullStory, a position she has held since 2022. In this role, she acts as a trusted advisor to the Sales team, offering guidance on deal structure and quoting processes to facilitate deal closure. Her responsibilities include identifying and recommending process improvements for CPQ/CLM implementation projects, contributing to the overall efficiency of the sales operations.
Previous Experience in Sales Support
Before joining FullStory, Joanne worked at Barracuda as a Deal Desk/Sales Support Executive from 2020 to 2022. During her tenure, she authored extensive training manuals for the EMEA Deal Desk, which were utilized to train new team members both in person and through documentation. She played a key role in the successful rollout of the EMEA Deal Desk, which exceeded sales projections within the first year.
Early Career in Hospitality
Joanne began her career in the hospitality industry, working as a Junior Waitress at Heckfield Place for one month in 2019. Prior to that, she served as a Host/Head Waiter at The Lime Leaf from 2015 to 2018, where she gained three years of experience. She also worked as a Retail Assistant at Wilko for ten months in 2018, further diversifying her skill set.
Education and Academic Background
Joanne studied at Bishop Challoner Secondary Catholic School from 2012 to 2017, where she focused on subjects including English, Mathematics, Science, Music, and History. She then attended Queen Mary's College in Basingstoke from 2017 to 2019, where she studied Psychology. This educational background has provided her with a solid foundation for her career in sales support and analysis.
Skills and Expertise
Joanne possesses advanced skills in Salesforce, CRM, and CPQ, which have significantly enhanced the functionality and serviceability for associates. Her expertise in these areas has been instrumental in streamlining processes and improving overall sales performance within her roles.