Mark Isham
About Mark Isham
Mark Isham serves as the Senior Vice President of Engineering at FullStory, where he focuses on enhancing digital experiences through collaboration with cross-functional teams. With extensive experience in e-commerce and web performance, he has held various leadership roles in engineering and product development across multiple companies, including ChannelAdvisor and Rigor.
Work at FullStory
Mark Isham has been serving as the Senior Vice President of Engineering at FullStory since 2023. In this role, he collaborates with cross-functional teams to enhance mobile and web platforms. Prior to this position, he held various roles at FullStory, including Engineering Director for Recording, Inputs, and Replay from 2019 to 2020, and VP of Product Engineering from 2020 to 2023. His current focus includes improving digital experiences and utilizing session replay and analytics tools to drive product development.
Previous Experience at ChannelAdvisor
Isham has a significant history with ChannelAdvisor, where he was a founding engineer and contributed to its growth into a publicly traded company. He worked there in multiple capacities, including Director of Product Development from 2001 to 2007, Senior Engineering Manager for Marketplaces and Software Services from 2007 to 2012, and Senior Engineering Manager for the SaaS Platform from 2012 to 2013. His tenure at ChannelAdvisor spanned over a decade and included leadership of engineering teams.
Background in Engineering and Education
Mark Isham studied Computer Science at Rensselaer Polytechnic Institute, where he earned his Bachelor of Science degree from 1990 to 1995. He began his career as a Software Engineer at IBM from 1995 to 1997. His engineering background has been instrumental in his ability to lead teams and focus on user experience and customer satisfaction throughout his career.
Leadership Roles in Other Companies
In addition to his work at FullStory and ChannelAdvisor, Isham has held leadership positions in other organizations. He served as the CEO of Zoompf from 2013 to 2015, a company he co-founded that specialized in web performance analytics and was later acquired by Rigor. He also worked at Rigor as VP of Engineering from 2017 to 2019 and as Director of Engineering from 2015 to 2017, contributing to its optimization efforts before its acquisition by Splunk.
Expertise in E-commerce and Web Performance
Mark Isham possesses deep expertise in e-commerce and web performance, particularly within SaaS startups. He has played a key role in five startup exits during his career, showcasing his ability to drive growth and innovation. His focus on data-driven decision making, product development, and optimization has been central to his work, along with a commitment to privacy and data security.