Niki Madison Woodburn
About Niki Madison Woodburn
Niki Madison Woodburn is a Senior Program Manager for Employee Resource Groups at FullStory, where she focuses on supporting leaders from underrepresented demographic groups. She has a diverse background in customer success and program management, with previous roles at companies like Cision, UPshow, and PowerReviews.
Work at FullStory
Niki Madison Woodburn currently serves as a Senior Program Manager for Employee Resource Groups at FullStory, a role she has held since 2022. In this position, she oversees the development and support of leaders from underrepresented demographic groups through various Employee Resource Groups. Her previous roles at FullStory include Customer Success Manager and Senior Customer Success Manager, where she focused on Digital Experience Intelligence software. Niki's transition from customer success to program management highlights her commitment to fostering a culture of belonging within the organization.
Previous Employment History
Niki Madison Woodburn has a diverse background in customer success and program management across several organizations. She worked at Cision as a Client Support Specialist from 2012 to 2017 and later held the position of Customer Success Manager at UPshow for seven months in 2019. Niki also served as a Customer Success Manager at PowerReviews from 2019 to 2021 and as a Customer Success Associate at ActiveCampaign, Inc. from 2017 to 2019. Her extensive experience in client-facing roles has contributed to her expertise in SaaS adoption.
Education and Expertise
Niki Madison Woodburn holds a Master of Science in Communication with an emphasis in Public Relations from Illinois State University, which she completed from 2006 to 2008. She also earned a Bachelor of Arts in Communication with a Marketing Minor from the University of Missouri-Columbia from 2002 to 2006. Additionally, Niki studied Visual Communication at the Illinois Institute of Art, achieving her Bachelor of Arts from 2009 to 2011. Her educational background in communication and visual arts supports her current focus on culture and belonging in the workplace.
Career Transition and Specialization
Niki Madison Woodburn transitioned from a results-oriented Customer Success Manager to a Program Manager specializing in culture and belonging. This shift reflects her commitment to enhancing workplace inclusivity and supporting underrepresented groups. Her specialization in SaaS adoption is complemented by her extensive client-facing experience, which she leverages in her current role at FullStory. Niki's background in visual communication further enriches her approach to managing programs that foster a sense of belonging within the organization.