Erica Caskie
About Erica Caskie
Erica Caskie is a Consumer Operations Specialist with extensive experience in retail banking and customer service. She has worked at Fulton Bank since 2019 and previously held positions at Susquehanna Bank and BB&T.
Work at Fulton Bank
Erica Caskie has been employed at Fulton Bank as a Consumer Operations Specialist since 2019. In this role, she utilizes her extensive experience in retail banking to manage consumer operations effectively. Her position involves overseeing various aspects of consumer services, ensuring high standards of customer satisfaction and operational efficiency. Erica's background in financial services supports her contributions to the bank's objectives in Bethlehem, Pennsylvania.
Previous Experience in Banking
Prior to her current role, Erica Caskie worked at BB&T as an Area Operations Officer from 2015 to 2019. In this capacity, she was responsible for managing operational functions and improving service delivery within the organization. Before her tenure at BB&T, she spent 22 years at Susquehanna Bank as a Financial Services Representative, where she developed a strong foundation in customer service and banking operations.
Education and Expertise
Erica Caskie studied at Pennsylvania State University-Penn State Berks, where she earned an Associate's degree in Business Administration and Management from 1991 to 1993. Her educational background provides her with a solid understanding of business principles, which she applies in her role as a Consumer Operations Specialist. Additionally, her expertise in credit management enhances her ability to oversee consumer operations effectively.
Background in Retail Banking
Erica Caskie has a strong background in retail banking, which complements her current role in consumer operations. Her extensive experience in the financial services industry has equipped her with a proven track record in customer service. This foundation has been instrumental in her success and effectiveness in managing consumer operations at Fulton Bank.