Gaiia
Gaiia, formerly known as oxio, is a B2B company specializing in comprehensive operational solutions for ISPs, including billing, customer management, and network monitoring. Based remotely, the company serves clients globally and has secured significant funding to enhance connectivity services.
Company Overview
Gaiia, previously known as oxio, is a B2B company specializing in operations within the telecommunications industry. Based out of Remote, OR, USA, and operating globally, the company aims to simplify operations, enhance customer experience, and increase profitability for Internet Service Providers (ISPs). Gaiia is known for its customer-first approach, innovative solutions, and transparent roadmap, which includes weekly product releases.
Services
Gaiia offers a comprehensive suite of services tailored for the telecommunications sector. These services include billing and revenue management, customer management, a self-service customer portal, inventory solutions, network monitoring and incident response, online checkout, and workforce and scheduling solutions. Additionally, Gaiia provides a Properties Module to manage bulk, retail, and hybrid properties, streamlining MDU connectivity. These services aim to improve technician efficiency and customer satisfaction, contributing to operational simplicity and increased profitability.
Industry Involvement
Gaiia operates within the B2B sector, with a focus on telecommunications and operations. The company has secured $13 million in seed funding from Y Combinator, Kima Ventures, and oxio Alumni. Gaiia is also a member of the Fiber Broadband Association, underscoring its commitment to advancing the connectivity industry. The company is trusted globally by prominent firms such as Cogeco, Clearcreek, oxio, Midwest, Fibrazo, and Zeta.
Customer and Product Solutions
Gaiia provides an all-in-one operating system designed for telcos to streamline their operations. Key features include automated workflows, comprehensive billing solutions, inventory and equipment tracking, a white-labeled customer portal, and a single source of truth for Customer Service Representatives (CSRs). Gaiia's solutions support two-way customer communication, ensuring that customers can manage their services efficiently. The company’s consistent delivery of weekly product releases and its transparent roadmap reflect its commitment to continuously improving service offerings.
Company History
Founded as oxio, Gaiia rebranded to better reflect its mission and services. The company participated in the Winter 2021 batch of Y Combinator, which played a pivotal role in its early funding and development. Since then, Gaiia has grown to a team of 40 employees, offering remote work options and serving clients across North America and globally. The company’s dedication to operational efficiency and customer satisfaction has established it as a trusted partner in the telecommunications industry.