Todd Madsen
About Todd Madsen
Todd Madsen serves as the Vice President and Head of Client Technical Support & Implementation at Galileo Financial Technologies, a position he has held since 2022. He has extensive experience in technical support and client services, having previously worked in various roles at NICE inContact and XO Communications.
Work at Galileo
Todd Madsen currently serves as the Vice President and Head of Client Technical Support & Implementation at Galileo Financial Technologies. He has held this position since 2022, contributing to the company's operations in Sandy, Utah. Prior to this role, he worked as the Senior Director of Client Technical Support & Implementation at the same organization from 2020 to 2022. His experience in these roles encompasses overseeing technical support and ensuring successful implementation for clients.
Previous Experience at NICE inContact
Before joining Galileo, Todd Madsen worked at NICE inContact in various capacities. He served as the Senior Manager of Technical Support for a brief period in 2016. Subsequently, he held the position of Global Head of Technical Support from 2017 to 2020, where he was responsible for managing technical support operations on a global scale. He also acted as the Head of Technical Success for one year, focusing on enhancing client satisfaction and technical outcomes.
Career at XO Communications
Todd Madsen's career includes significant roles at XO Communications. He began as a Client Services Manager II in 2012, progressing to an Area Client Service Manager from 2013 to 2014. He also served as a Call Center/Operations Manager for seven years, from 2005 to 2012. In these positions, he developed expertise in client services and operational management, contributing to the overall effectiveness of the organization.
Education and Expertise
While specific educational details are not provided, Todd Madsen's extensive experience in technical support and client services indicates a strong foundation in these areas. His roles across multiple organizations demonstrate his expertise in managing technical teams and implementing client-focused solutions, which are critical in the financial technology sector.