Malou Neguembor
About Malou Neguembor
Malou Neguembor serves as the CRM Lead for Hardrockcasino.com at Gaming Innovation Group, a position she has held since 2018 in Gibraltar. She has a diverse background in customer relationship management and marketing, with previous roles at Gala Coral Group, Cherry Ltd., and Unibet.
Work at Gaming Innovation Group
Malou Neguembor has been with Gaming Innovation Group since 2018, holding the position of CRM Lead for Hardrockcasino.com. In this role, she has been responsible for managing customer relationship strategies and enhancing user engagement. Additionally, she serves as the Business to Business CRM Operations Manager, overseeing CRM operations for various business clients. Prior to these roles, she worked as a Marketing Coordinator for Kaboo.com, contributing to marketing strategies and customer outreach initiatives.
Previous Experience in CRM and Customer Service
Before joining Gaming Innovation Group, Malou Neguembor worked at Gala Coral Group as a CRM Executive for eight months in 2016. She also held the position of CRM and VIP Executive at Cherry Ltd. for seven months in 2015-2016. Earlier in her career, she was a Senior Customer Service Agent at Unibet for one year, where she focused on customer support and service excellence. Additionally, she worked as a Sales Representative at Meandi AB in Sweden for one year.
Education and Expertise
Malou Neguembor studied at Blekinge Institute of Technology, where she earned a Bachelor's degree in Economics from 2013 to 2015. Her educational background has equipped her with a solid foundation in economic principles, which supports her roles in CRM and customer engagement within the gaming industry.
Career Timeline
Malou Neguembor's career spans several years in the gaming and customer service sectors. She began her professional journey in 2007 as a Sales Representative at Meandi AB. After that, she transitioned to customer service roles, including a position at Unibet, before moving into CRM-focused positions at Cherry Ltd. and Gala Coral Group. Her tenure at Gaming Innovation Group began in 2018, where she has continued to advance her career.