Chirica Olga
About Chirica Olga
Chirica Olga is a Client Services Analyst at Gebrüder Weiss in Cluj, Romania, where she has worked since 2019. She holds a Master's degree in Human Resource Psychology and Organizational Health from Universitatea „Babeș-Bolyai” and a High School Diploma from Liceul teoretic 'Ion Vatamanu'.
Work at Gebrüder Weiss
Chirica Olga has been employed at Gebrüder Weiss as an Analist Servicii Clienti since 2019. In this role, she focuses on maintaining strong client relationships and resolving daily issues to meet customer needs. She organizes and prioritizes client requests and collaborates with operational departments to ensure accurate information is provided. Her responsibilities also include managing complaint processes and ensuring clear communication of client requests to relevant departments.
Education and Expertise
Chirica Olga earned her High School Diploma from Liceul teoretic 'Ion Vatamanu' in Straseni, completing her studies from 2012 to 2015. She furthered her education at Universitatea 'Babeș-Bolyai' din Cluj-Napoca, where she obtained a Master's degree in Psihologia Resurselor Umane si Sanatatea Organizationala from 2018 to 2020. Her educational background supports her expertise in client services and human resources.
Background
Before joining Gebrüder Weiss, Chirica Olga gained practical experience through internships. She worked as an HR Intern at PSIHOSELECT for three months in 2019, where she was involved in human resources tasks. Additionally, she completed a two-month internship as an Operational/Logistics Intern at cargo-partner in the same year. These roles contributed to her understanding of client services and operational processes.
Client Relationship Management
In her current role, Chirica Olga proactively engages in maintaining good client relationships. She is responsible for resolving daily issues that arise and ensuring that client needs are met effectively. Her role involves keeping a clear and updated record of complaints and managing the processes associated with them, which is essential for maintaining client satisfaction.
Collaboration and Support
Chirica Olga provides support to her colleagues within the organization to facilitate knowledge transfer. She collaborates with various operational departments to verify client information and ensure that requests are handled efficiently. Her ability to work as part of a team enhances the overall effectiveness of the client services department.