Genesys
Genesys Cloud CX is an AI-powered experience orchestration platform that integrates customer engagement, workforce engagement, and journey management capabilities, designed for agility and continuous innovation in the cloud era.
Services
Genesys Cloud CX offers a range of services designed for the cloud era that integrate customer engagement, workforce engagement, and journey management capabilities into one platform. The platform supports omnichannel engagements, intelligent routing, built-in workforce engagement, and end-to-end journey management. It meets and exceeds modern security standards, ensuring external penetration testing, attack defense automation, and encryption. Genesys Cloud CX provides tools for AI-powered customer insights, predictive engagement, and intelligent automation, ensuring personalized customer and employee experiences at scale.
Product Features
Genesys Cloud CX is an AI-powered experience orchestration platform delivering over 400 new features each year through a continuous product innovation cycle. It includes capabilities for voice, digital, AI, journey analytics, customer engagement, and workforce management. The platform enables real-time personalization and proactive engagement through AI and automation. Features for workforce engagement management include performance management, quality assurance, and workforce forecasting and scheduling. Genesys Cloud CX ensures agility, scalability, and continuous innovation with a rich set of open APIs, pre-built integrations, and an expansive AppFoundry Marketplace.
Scalability and Flexibility
Genesys Cloud CX is built on a single, unified cloud architecture that supports global scalability. The platform provides flexible pricing options, allowing businesses to scale up or down according to their needs. This ensures that companies of all sizes from over 100 countries can trust Genesys Cloud CX to handle their customer engagement and workforce management requirements. The design for the cloud era ensures agility and continuous innovation in delivering services.
Recognition and Trust
Genesys Cloud CX is recognized as a leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service. This prestigious recognition underscores the platform's capability to meet the needs of modern businesses with its comprehensive suite of features. Companies trust Genesys Cloud CX for its robust security measures, innovative AI-powered solutions, and ability to deliver personalized customer and employee experiences at scale. The platform's continuous delivery of new features and updates ensures it remains at the cutting edge of the industry.