Genex Infosys
Genex Infosys is a leading provider of customer experience management and back-office services, specializing in digital transformation solutions and training, with a strong presence in Bangladesh and other countries.
Customer Experience Management Services
Genex Infosys offers a range of customer experience management services designed to improve customer engagement and satisfaction. These services include omni-channel contact center services, social media and chat services, HR and tech support, sales and campaign management, customer lifecycle management, revenue generation and protection, and D2D and retail management. These solutions aim to provide comprehensive support throughout the customer journey.
Back Office Management Services
Genex Infosys provides back-office management services that enhance operational efficiency. Key offerings include robotic process automation, analytics and insights, HR services, payroll management, complaint management, data digitization, verification and KYC, and service provisioning and adjustment. These services address critical business needs, enabling organizations to streamline their operations.
Digital Transformation and Solutions
In the realm of digital transformation, Genex Infosys delivers robust solutions such as artificial intelligence and automation, cyber security, AI chat and voice bot, digital banking, cloud services, SOC, NOC and infra as a service, systems integration, IT infrastructure, enterprise communication, enterprise applications, software as a service (SaaS), and consulting and professional services. These offerings support businesses in adapting to the digital age, ensuring security and efficiency.
Training and Skill Development
Genex Infosys engages in training and skill development to equip individuals and organizations with necessary skills. This includes skill development, knowledge management, curriculum development, training, assessment, and competency tracking. These efforts aid in fostering a knowledgeable and skilled workforce.
Global Presence and Workforce
Operating service delivery centers in Dhaka and Chattogram and with a global footprint in the UK, Malaysia, Myanmar, and Thailand, Genex Infosys manages over 170 million customer interactions per year. The company employs over 4000 people across its various locations, highlighting its extensive reach and capacity. Notably, Genex Infosys is the first publicly listed ITeS company in Bangladesh.