Maret Helenurm
About Maret Helenurm
Maret Helenurm is a Sportsbook Support Manager with extensive experience in customer service leadership roles across Estonia, Malta, and the United Kingdom.
Title
Maret Helenurm holds the position of Sportsbook Support Manager. In this role, she manages sportsbook support teams in a high-paced environment, ensuring efficient operations and customer satisfaction.
Professional Experience
Maret Helenurm has amassed diverse international work experience with roles in Estonia, Malta, and the United Kingdom. She started as an Export Sales Representative at Viking Window in Tallinn, Estonia, where she worked from 2013 to 2016. Following that, she moved to Malta and served as a Customer Service Team Leader at Betsson Group for 5 months in 2016. In London, she worked as a Senior Supervisor at Ssp Limited from 2007 to 2009. Currently, she is the Sportsbook Support Manager at Genius Sports in London, England.
Education and Expertise
Maret Helenurm studied at the University of Tartu, where she focused on Special Education, Education, Teaching, completing her studies between 2009 and 2012. Her educational background has provided her with a robust foundation in education and teaching, complementing her extensive experience in customer service and sportsbook support management.
Background in Customer Service
Maret Helenurm has a rich background in customer service leadership roles. She has been instrumental in leading teams and enhancing customer support experiences. Her roles have ranged from Customer Service Team Leader at Betsson Group to her current position as Sportsbook Support Manager, where she applies her leadership skills to manage support teams effectively.
Work in the Sports Betting Industry
In her role as Sportsbook Support Manager at Genius Sports in London, England, Maret Helenurm has gained significant experience in the sports betting industry. Her responsibilities include managing sportsbook support teams and ensuring operations run smoothly in a high-paced environment, showcasing her capability in this specialized industry.