Cheyenne Neal
About Cheyenne Neal
Cheyenne Neal is a Product Support Specialist with a background in customer advocacy and technical issue resolution. She has experience in education and has worked in various roles that emphasize customer support and product documentation.
Work at Gig Wage
Cheyenne Neal has been employed at Gig Wage as a Product Support Specialist since 2021. In this role, she investigates, troubleshoots, and resolves complex technical issues, collaborating with internal teams to enhance customer experience. She proactively engages with customers to ensure they derive maximum value from the products, fostering long-term relationships and enhancing customer satisfaction. Additionally, she develops and maintains comprehensive product documentation, including FAQs and troubleshooting guides, to improve support efficiency.
Previous Experience at Grand Circus
Before joining Gig Wage, Cheyenne Neal worked at Grand Circus as a Software Engineering Student from 2020 to 2021 for three months in the Detroit Metropolitan Area. During her time there, she advocated for customer needs within the organization, contributing to a customer-centric culture and influencing product development priorities.
Background in Special Education
Cheyenne Neal has a background in special education, having served as a Special Education Paraeducator at Unity Concord International School from 2018 to 2019 in Chiang Mai, Thailand. She also worked as a Special Education Instructional Assistant and American Sign Language Interpreter at Bronxville School from 2016 to 2017 in Bronxville, New York. These roles involved supporting students with diverse needs and enhancing their learning experiences.
Education and Expertise
Cheyenne Neal studied at USILACS, where she focused on International Business Etiquette and Integrity, ultimately achieving a Bachelor's degree. Her educational background has equipped her with skills relevant to customer support and product management, enabling her to effectively communicate and collaborate with diverse teams.
Contributions to Customer Support
In her current role and previous positions, Cheyenne Neal has created training materials for internal teams to ensure a consistent understanding of product features and updates. Her efforts contribute to team alignment and knowledge sharing, enhancing the overall efficiency of customer support operations.