Antonio Sierra
About Antonio Sierra
Antonio Sierra is the Co-Founder and VP of Customer Success at Gigwell, where he has worked since 2013. He previously held roles at The DJ List Inc and East Hampton Indoor Tennis, and he studied Organizational Communication with a minor in Marketing at the University of Central Florida.
Work at Gigwell
Antonio Sierra serves as the Co-founder and VP of Customer Success at Gigwell, a company he has been with since 2013. In this role, he has developed proactive custom engagement programs that have significantly increased overall customer satisfaction. He collaborates closely with product and engineering teams to define the product roadmap and manages technical integrations and troubleshooting. Additionally, he works with operational teams to ensure proper resolution of service issues and has created strategies that improved customer retention and overall account Annual Recurring Revenue (ARR).
Previous Experience at The DJ List Inc
Before joining Gigwell, Antonio Sierra worked at The DJ List Inc from 2002 to 2013. He initially served as Marketing Coordinator and Special Events from 2002 to 2006 in Orlando, Florida. He then advanced to the role of Marketing Director from 2011 to 2013 in San Francisco, California. During his tenure, he developed marketing strategies that contributed to the company's growth and visibility in the industry.
Background in Tennis
Antonio Sierra has a background in tennis, having worked as a Tennis Professional at East Hampton Indoor Tennis from 2003 to 2009. This role spanned six summers in East Hampton, New York, where he developed skills in coaching and customer engagement within the sports industry.
Education and Expertise
Antonio Sierra earned a Bachelor of Arts in Organizational Communication with a minor in Marketing from the University of Central Florida, studying from 2001 to 2005. He furthered his education by participating in Y Combinator, where he became an alumnus in 2016. His academic background supports his expertise in customer success and marketing strategies.