Andres Köörna
About Andres Köörna
Andres Köörna is a Client Engineer currently employed at Glia since 2022. He has previous experience in customer support and solutions roles at TransferWise and Pipedrive, and has also worked as a taxi driver at Bolt.
Work at Glia
Andres Köörna is currently employed as a Client Engineer at Glia, a position he has held since 2022. In this role, he is responsible for providing technical support and solutions to clients, ensuring a seamless user experience. His expertise in client relations and technical problem-solving contributes to the overall success of the company.
Previous Experience at TransferWise
Before joining Glia, Andres worked at TransferWise as a Customer Support Specialist from 2015 to 2017. During his two years in this role, he was based in Tallinn, where he assisted customers with inquiries and issues related to the company's financial services, enhancing customer satisfaction and support efficiency.
Experience at Pipedrive
Andres served as a Customer Solutions Expert at Pipedrive from 2019 to 2022. Over the course of three years, he worked in Tallinn, Harjumaa, Estonia, where he focused on providing solutions to customer queries and improving the overall customer experience with the Pipedrive platform.
Background in Transportation
Prior to his roles in customer support and engineering, Andres worked as a Taxi Driver for Bolt from 2018 to 2019. This position lasted 11 months and allowed him to gain valuable experience in customer service and navigation within Tallinn, Harjumaa, Estonia.
Education and Training
Andres Köörna studied at Noarootsi Gümnaasium from 2003 to 2006, completing his secondary education. He later attended the Software Development Academy, where he achieved a certification as a Software Tester in 2020 after an 11-month program. This education provided him with foundational skills in software testing and development.