Ebony Dixon
About Ebony Dixon
Ebony Dixon is a Senior Strategic Customer Success Manager at Glia, where she has worked since 2021. With over 20 years of customer-facing experience in the technology industry, she specializes in change management and has a strong background in promoting best practices for customer adoption.
Work at Glia
Ebony Dixon has been serving as the Senior Strategic Customer Success Manager at Glia since 2021. In this role, she focuses on promoting best practices to accelerate customer adoption and foster relationships after deployment. Her extensive experience in customer-facing roles within the technology sector enhances her ability to manage customer success initiatives effectively.
Education and Expertise
Ebony Dixon holds a Bachelor of Science (B.S.) in Information Management & Technology with a concentration in Telecommunications from Syracuse University. She also earned a Master of Science (M.S.) in Curriculum Development Instructional Technology from The State University of New York. Additionally, she studied Information Science & Technology at Drexel University, equipping her with a solid foundation in technology and instructional design.
Background
With over 20 years of customer-facing experience in the technology industry, Ebony Dixon has held various roles that emphasize customer success and program management. Prior to her current position at Glia, she worked as a Senior Digital Program Manager at Nuance Communications from 2018 to 2021 and as a Customer Success Manager at LivePerson from 2013 to 2018.
Previous Work Experience
Ebony Dixon's career includes significant roles at Aconex, where she worked as a Client Services/Trainer from 2006 to 2010 and later as an Implementation/Account Manager from 2010 to 2013. Her experience spans multiple positions that required her to manage customer relationships and ensure successful implementations, contributing to her expertise in change management within IT and SaaS support.
Achievements in Customer Success
Ebony Dixon has a proven track record of managing on-time deployments despite last-minute challenges. She has experience in growing and retaining Fortune 500 enterprise customer programs for over four years, demonstrating her capability in driving customer success and satisfaction in complex environments.