Gillian Parasi Rubio
About Gillian Parasi Rubio
Gillian Parasi Rubio is an Enterprise Customer Success Manager with extensive experience in customer support and SaaS solutions. She has held various roles at Microsoft and Finn AI, and is recognized for her problem-solving skills and ability to mentor employees towards leadership positions.
Work at Glia
Gillian Parasi Rubio has been serving as an Enterprise Customer Success Manager at Glia since 2022. In this role, she focuses on enhancing customer experiences and ensuring successful adoption of Glia's solutions. Her background in tech support and SaaS solutions contributes to her effectiveness in addressing customer needs and driving satisfaction.
Previous Experience at Finn AI
Prior to her current position, Gillian worked at Finn AI as a Customer Success Manager from 2021 to 2022. In this role, she provided support in both English and Spanish, leveraging her bilingual skills to assist a diverse customer base. Her experience at Finn AI further developed her expertise in customer success management within the technology sector.
Career at Microsoft
Gillian Parasi Rubio held multiple roles at Microsoft between 2012 and 2021. She began as a Lead Service Advisor and Service Technician, later advancing to Operations & Experiences Manager and Sales & Training Manager. During her tenure, she trained over 15,000 users quarterly and consistently exceeded revenue targets by 20-25%. Her leadership contributed to her team's recognition as a top performer in cloud services.
Educational Background
Gillian studied at Douglas College, where she pursued a degree in Legal Studies from 2009 to 2014. This educational background provided her with a foundation in legal principles, which she has applied throughout her career in various customer-facing roles.
Customer Service and Sales Coordination Experience
Before entering the tech industry, Gillian worked as a Customer Service and Sales Coordinator at AZ Home & Gifts and nexxt DESIGN from 2008 to 2010. This early experience in customer service laid the groundwork for her future roles in customer success and management, emphasizing her commitment to client satisfaction.