Jared Cox
About Jared Cox
Jared Cox serves as the Enterprise Customer Success Manager at Glia, where he has worked since 2022. With over nine years of experience in customer success management and a strong educational background in Kinesiology and Information and Communication Sciences, he brings a unique perspective to his role.
Work at Glia
Jared Cox has been serving as the Enterprise Customer Success Manager at Glia since 2022. In this role, he focuses on enhancing customer engagement and ensuring successful implementation of enterprise-grade collaboration software. His position is based in Indianapolis, Indiana, where he leverages his extensive experience to support clients in maximizing the value of Glia's solutions.
Previous Experience at Genesys
Before joining Glia, Jared Cox worked at Genesys as a Customer Success Manager for seven years, from 2015 to 2022. During his tenure, he developed skills in customer relationship management and contributed to improving customer satisfaction and retention rates. His experience at Genesys laid a strong foundation for his current role in customer success management.
Education and Expertise
Jared Cox holds a Bachelor of Science (BS) in Kinesiology and Exercise Science and a Master of Science (M.S.) in Information and Communication Sciences, both from Ball State University. His educational background provides him with a unique interdisciplinary perspective that enhances his approach to customer success management, combining insights from both fields.
Background in Customer Success Management
With over nine years of experience in customer success management, Jared Cox has developed a comprehensive understanding of customer engagement and support strategies. His career has been marked by a focus on enterprise solutions, allowing him to effectively address the needs of large organizations and foster long-term client relationships.
Community Involvement in Indianapolis
Jared Cox has been actively involved in the Indianapolis professional community for over a decade. His contributions to the local business ecosystem reflect his commitment to fostering professional relationships and supporting the growth of the community. This involvement has further enriched his understanding of customer needs and market dynamics.