Mayu Kanki
About Mayu Kanki
Mayu Kanki serves as the VP of Customer Success Japan at Global-e, where she has worked since 2021. With a background in customer relations and enterprise software, she has held various leadership roles in the industry and is currently pursuing legal studies at the University of Tsukuba.
Current Role at Global-e
Mayu Kanki serves as the Vice President of Customer Success for Japan at Global-e, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and success within the Japanese market. Her leadership is instrumental in developing strategies that cater to the unique needs of customers in this region.
Previous Experience in Customer Success
Prior to her current role, Mayu Kanki held various positions in customer success. She worked at LivePerson as a Customer Success Director from 2018 to 2019 and as a Senior Customer Value Manager for the APAC region from 2012 to 2018. Additionally, she served as the Director of Account Management at Incredibuild from 2019 to 2021, where she managed customer relations and enterprise software solutions.
Educational Background
Mayu Kanki completed her Bachelor's degree at Tokyo Metropolitan University from 2007 to 2011. She furthered her education by obtaining a Master of Social Science from RMIT in 2013. Currently, she is studying at the University of Tsukuba Law School, pursuing a law degree since 2022.
Skills and Expertise
Mayu Kanki possesses strong skills in managing customer relations and enterprise software solutions. Her expertise includes building strategic partnerships within the computer software industry, which has been a key component of her roles throughout her career.
Early Career at Recruit Group
Mayu Kanki began her career as a Sales Associate at Recruit Group, where she worked for one year from 2006 to 2007. This early experience laid the foundation for her future roles in customer success and account management.