Roy Eldar
About Roy Eldar
Roy Eldar serves as the VP of Technical Operations at Global-e, where he has worked since 2022, focusing on enhancing operational efficiency and customer service. He has held various leadership roles in technology and operations across multiple companies, including Borderfree and Kaltura.
Work at Global-e
Roy Eldar has served as the Vice President of Technical Operations at Global-e since 2022. In this role, he is based in Petah Tikva, Center District, Israel, and operates in a hybrid work environment. His responsibilities include leading the implementation of best practices and processes to streamline operations, which enhances efficiency and service delivery. He also drives continuous improvement initiatives aimed at enhancing customer experience. Additionally, he proactively identifies and addresses technical issues to minimize downtime and optimize performance.
Previous Experience
Before joining Global-e, Roy Eldar held several key positions in various organizations. He worked at Kaltura as Vice President of Business Intelligence and Management Information Systems from 2021 to 2022. Prior to that, he served as Vice President of Customer Care, Management Information Systems, and Chief Information Security Officer at Kaltura from 2016 to 2021. He also held the position of Vice President of IT and Production Operations at Borderfree from 2012 to 2014 and served as Vice President of Customer Service and IT at SysAid Technologies Ltd. from 2014 to 2016.
Education and Expertise
Roy Eldar studied at Brunel University London, where he earned a Bachelor of Science degree in Computer Science and Business from 1998 to 2001. He also completed a Diploma in Information Systems Analysis for Programmers at John Bryce from 2003 to 2004. His educational background provides a strong foundation for his expertise in technical operations, customer service, and information systems management.
Career Progression
Roy Eldar's career began as an IT Manager at Travel Holdings, where he worked from 2004 to 2009. He then advanced to the role of Chief Information Officer at the same company from 2009 to 2012. Following his tenure at Travel Holdings, he transitioned to Borderfree and later to Kaltura, where he held multiple leadership roles. His diverse experience across various organizations has contributed to his skills in enhancing operational efficiency and service delivery.