Shev Sladowsky
About Shev Sladowsky
Shev Sladowsky is a Customer Service Representative at Global-e, where he has worked since 2019. With a background in childcare, he effectively applies problem-solving skills and a calm demeanor to assist customers in high-pressure situations.
Work at Global-e
Shev Sladowsky has been employed at Global-e as a Customer Service Representative since 2019. In this role, Sladowsky applies problem-solving skills to assist customers effectively. The position involves engaging with customers, addressing their concerns, and providing solutions to enhance their experience. Sladowsky's approach emphasizes a customer-centric philosophy, ensuring that clients feel valued and understood.
Previous Experience in Customer Service
Before joining Global-e, Sladowsky worked at Altria Israel, Ltd. as a Customer Service Representative for three months in 2018. This role provided foundational experience in customer service, allowing Sladowsky to develop skills in managing customer inquiries and resolving issues. Additionally, Sladowsky was self-employed as a nanny for seven months in 2018, where skills in patience and communication were honed, contributing to a strong foundation in customer relations.
Education and Expertise
Sladowsky completed education at Amana High School in Kfar Saba, Israel, from 2012 to 2016. The educational background provided essential skills that support Sladowsky's current role in customer service. The transition from childcare to customer service reflects an ability to adapt and apply learned skills in new environments.
Background in Childcare
Prior to entering customer service, Sladowsky worked as a nanny in the Tel Aviv Area, Israel. This experience involved caring for children and managing various responsibilities, which required strong organizational and interpersonal skills. The background in childcare has been beneficial in handling high-pressure situations in customer service, allowing Sladowsky to remain calm and professional while addressing customer needs.
Customer Engagement Strategies
In the role of Customer Service Representative, Sladowsky engages with challenging customers by providing options and ensuring they feel taken care of. This methodical approach includes maintaining detailed records of customer interactions, which supports continuity and clarity for future communications. Sladowsky's strategies reflect a commitment to fostering positive customer relationships.