Adam Bathalter
About Adam Bathalter
Adam Bathalter serves as the Sr. Manager of Collections Outsourcing at Global Lending Services LLC, overseeing a team of 13 managers and nearly 150 agents across various international locations. He has a background in Paralegal Studies and Political Science, with extensive experience in collections and customer assistance roles.
Work at Global Lending Services
Adam Bathalter has been employed at Global Lending Services LLC since 2019, where he holds the position of Senior Manager, Collections Outsourcing. In this role, he manages a team of 13 managers and nearly 150 agents located in various international locations, including Toronto, Canada; San Jose, Costa Rica; and Santo Domingo, Dominican Republic. His responsibilities include conducting frequent on-site observations and audits to ensure compliance with best practices and outsourcing partners. Additionally, he focuses on developing strong cross-organizational collaboration to meet enterprise targets.
Education and Expertise
Adam Bathalter studied at the University of Cincinnati from 2013 to 2016, where he earned a Post-baccalaureate Certificate in Paralegal Studies. Prior to that, he attended the University of Dayton from 2005 to 2009, obtaining a Bachelor's degree in Political Science and Government. His educational background supports his expertise in compliance and quality assurance within the collections outsourcing sector.
Background
Before joining Global Lending Services, Adam Bathalter worked at Fifth Third Bank in various roles. He served as a Homeowners Assistance Counselor from 2010 to 2014 and later as a Homeowners Assistance Supervisor from 2014 to 2018, both in Cincinnati, OH. His career also includes a position as Team Leader at Cedar Fair Entertainment Company from 2003 to 2009 in Mason, OH. This diverse experience has contributed to his managerial skills and understanding of customer service operations.
Achievements
In his current role, Adam Bathalter emphasizes continual development for both agents and leadership through quality and compliance reviews. His management style fosters a culture of improvement and accountability within his teams. His previous experience as Collections Manager at Global Lending Services from 2018 to 2019 further solidified his expertise in the collections field, allowing him to effectively lead his current team.