Harender Kumar
About Harender Kumar
Harender Kumar is a Hotel Operation Senior Executive at Goibibo, where he has worked since 2015. He specializes in managing booking cancellations, providing guest support, and coordinating with various teams to resolve service issues.
Work at Goibibo
Harender Kumar has been employed at Goibibo as a Hotel Operation Senior Executive since 2015. In this role, he is based in Gurgaon, Haryana, India. His responsibilities include processing cancellations of bookings, providing guests with information on online offers, and managing guest inquiries related to booking issues. He collaborates with various teams to ensure smooth operations and guest satisfaction.
Education and Expertise
Harender Kumar studied at Delhi University, where he earned a Bachelor's degree in Commerce and Business. This educational background has equipped him with the knowledge and skills necessary for his role in hotel operations, particularly in handling financial transactions and customer service.
Background
Harender Kumar has a professional background in hotel operations, focusing on guest services and booking management. He has accumulated nine years of experience in the industry, specifically in his current position at Goibibo. His role requires coordination with multiple teams to address service-related issues and ensure guest satisfaction.
Responsibilities in Hotel Operations
In his position, Harender Kumar is responsible for processing both partial and full cancellations of hotel bookings, contingent upon receiving written approval from the hotels. He manages a follow-up queue in the back office to resolve guest issues promptly and facilitates payment processes by sending payment links to guests facing booking payment problems.
Guest Services Management
Harender Kumar plays a crucial role in guest services management by providing information on online offers and promotions to help guests secure discounts on bookings. He also works closely with the sold-out team to find alternative accommodations for guests when their original bookings are unavailable, ensuring a seamless experience.