Komal Aggarwal
About Komal Aggarwal
Komal Aggarwal is a Retention Specialist at Goibibo, where she has worked since 2016. She holds a Bachelor's Degree in Business/Commerce from Delhi University and has extensive experience in the leisure, travel, and tourism industry.
Work at Goibibo
Komal Aggarwal has been employed at Goibibo since 2016, currently holding the position of Retention Specialist. In this role, she focuses on customer retention strategies to enhance user engagement and satisfaction. Prior to her current position, she worked as a Senior Executive in Social Media Marketing from 2013 to 2016. During her tenure, she contributed to the company's online presence and marketing efforts, which played a significant role in customer outreach and brand awareness.
Education and Expertise
Komal Aggarwal earned a Bachelor's Degree in Business/Commerce from Delhi University. She also holds a Diploma in Travel & Tourism from South Delhi Polytechnic For Women. Her educational background provides her with a solid foundation in business principles and tourism management, which supports her career in the travel industry. Additionally, her expertise in customer satisfaction is essential for her role as a Retention Specialist.
Background in Customer Service
Before joining Goibibo, Komal Aggarwal worked as a Customer Service Associate at Air India Sats Airport Services for three months in 2012. This experience allowed her to develop essential skills in customer interaction and service delivery, which are critical in her current role. Her background in customer service complements her marketing and retention strategies.
Experience in the Travel and Tourism Industry
Komal Aggarwal possesses a strong background in the leisure, travel, and tourism industry. Her experience and education in this field enhance her effectiveness in digital marketing roles, particularly in understanding customer needs and preferences. This knowledge aids in creating targeted retention strategies that resonate with travelers.
Skills in Management and Sales
Komal Aggarwal has developed a comprehensive skill set that includes management and sales. These skills contribute to her ability to effectively retain customers and drive engagement. Her expertise in these areas supports her role as a Retention Specialist, enabling her to implement strategies that foster customer loyalty and satisfaction.