Carmen Mc Mackin
About Carmen Mc Mackin
Carmen Mc Mackin is a customer service professional with extensive experience in various roles, including team leadership and mentoring. She has worked for organizations such as Goodwill Industries International and Convergys, contributing to service improvement through training and coaching.
Current Role at Goodwill Industries International
Carmen Mc Mackin has been employed at Goodwill Industries International as a Customer Service representative since 2018. In this role, she focuses on delivering quality service to customers and enhancing their overall experience. Her position involves addressing customer inquiries, resolving issues, and ensuring satisfaction with the services provided by the organization. Mc Mackin's tenure at Goodwill spans six years, during which she has contributed to the organization's mission of supporting community members through employment and training opportunities.
Previous Experience at Convergys
Prior to her current role, Carmen Mc Mackin worked at Convergys for several years in various capacities related to Chrysler LLC. She served as a Team Mentor from 2011 to 2014, where she supervised a team of over 20 agents, providing continuous team training and one-on-one coaching sessions. Additionally, she held the position of Case Manager from 2009 to 2011, and later worked as a Team Leader from 2014 to 2015. Her experience at Convergys involved enhancing team performance and ensuring effective communication within the team.
Experience at United States Postal Service
Carmen Mc Mackin worked at the United States Postal Service as a Data Conversion Operator. Her tenure included two separate periods: first in 2009 for ten months and then from 2013 to 2014 for three months in the Greater Salt Lake City Area. In these roles, she was responsible for data management tasks that supported the operational efficiency of the postal service.
Background in Customer Service
Carmen Mc Mackin has a solid background in customer service, having worked at Verizon Wireless as a Customer Service Representative from 2005 to 2008. In this role, she developed skills in customer interaction and problem resolution. Her experience across various organizations has equipped her with the ability to handle diverse customer needs effectively.
Education and Skills Development
Carmen Mc Mackin studied at Southpoint High School for 11 months in 1999. She is self-taught in Microsoft Works, utilizing her skills to create reports and trackers aimed at service improvement. This initiative reflects her commitment to enhancing operational processes and contributing to team success.