Charlene Wasson
About Charlene Wasson
Charlene Wasson serves as the Quality Assurance Coordinator at Goodwill Industries International in Detroit, Michigan, a position she has held since 2020. With a diverse background in quality assurance and management roles at SER Metro-Detroit, she has accumulated significant experience in the field over several years.
Work at Goodwill Industries International
Charlene Wasson has served as the Quality Assurance Coordinator at Goodwill Industries International since 2020. In this role, she is responsible for ensuring that the organization's services meet established quality standards. Her work is based in Detroit, Michigan, where she has contributed to the organization's mission of providing job training and employment services.
Previous Experience at SER Metro-Detroit
Prior to her current position, Charlene Wasson held multiple roles at SER Metro-Detroit. She worked as a Quality Assurance Specialist for two months in 2018, focusing on quality control processes. From 2015 to 2017, she served as an Intake Specialist, assisting clients with their initial assessments. Additionally, she was a Call Center Manager for six months in 2019 and an Assistant Call Center Manager from 2018 to 2020, overseeing call center operations. She also worked as a Career Advisor for one year from 2017 to 2018, providing guidance to job seekers.
Educational Background
Charlene Wasson studied at Kaplan University, where she gained knowledge relevant to her career in quality assurance and management. She also attended The Art Institutes, further enhancing her educational qualifications. Her studies at Kaplan University included time at the Des Moines campus, contributing to her professional development.
Experience at Grant Associates Inc
Before her tenure at SER Metro-Detroit, Charlene Wasson worked as a Triage Specialist at Grant Associates Inc from 2014 to 2015. In this role, she was responsible for assessing client needs and directing them to appropriate services, which helped her build foundational skills in client management and support.