Chan Graham
About Chan Graham
Chan Graham is a Technical Training Specialist at Gordian, where he has worked since 2020. He has extensive experience in customer success and technical support roles within the company, contributing to the development of training content for Gordian Cloud.
Work at Gordian
Chan Graham has been employed at Gordian since 2016, holding various roles over the years. Currently, he serves as a Technical Training Specialist, a position he has held since 2020. In this role, he develops and organizes training content for Gordian Cloud, utilizing formats such as on-demand, webinars, and in-person sessions. Prior to this, he worked as a Senior Enterprise Customer Success Representative from 2017 to 2019 and as a Customer Success Representative from 2016 to 2017. His earlier tenure at Gordian included roles such as Lead Tech Support from 2007 to 2016 and Construction Task Catalog® Publisher from 2005 to 2007.
Education and Expertise
Chan Graham studied at Brevard College from 1992 to 1995, where he focused on Theater. He also completed his high school education at Greenville High School from 1988 to 1992. His educational background, combined with extensive experience in customer success and technical training, equips him with the skills necessary to develop effective training materials and support customers in the construction sector.
Background
Before joining Gordian, Chan Graham worked at Panera Bread from 2002 to 2004, where he performed various roles. His career at Gordian began in 2005, and over the years, he has gained significant experience in customer success and technical support. His long tenure at the company highlights his commitment to enhancing customer experience and ensuring the accessibility of training resources.
Achievements in Training Development
As a Technical Training Specialist at Gordian, Chan Graham has been instrumental in maintaining the quality and accessibility of training materials for both internal and external users. He ensures that customers have the necessary tools to succeed in the Job Order Contracting sector of construction. His contributions have helped to enhance the overall training experience and support the company's mission.