Jim Dickson
About Jim Dickson
Jim Dickson serves as the Sr. Director of Operations at goTRG, overseeing operations across eight warehouse locations in the USA and Canada. He has a strong background in employee development, cost reduction, and operational growth, having previously held the position of Vice President of Operations at Reconext.
Work at goTRG
Jim Dickson serves as the Sr. Director of Operations at goTRG, a position he has held since 2022. In this role, he oversees operations across eight warehouse locations in the USA and Canada, with a focus on processing returns and maximizing recovery for clients. His leadership is instrumental in driving operational efficiency and enhancing service delivery within the organization.
Education and Expertise
Jim Dickson earned an Executive Master of Business Administration (EMBA) from Texas Christian University, completing his studies from 2000 to 2002. He also holds a Bachelor of Science in Engineering from Texas A&M University, where he studied from 1983 to 1987. His educational background provides a strong foundation for his expertise in operations management and strategic planning.
Background
Prior to his current role at goTRG, Jim Dickson was the Vice President of Operations at Reconext from 2017 to 2022. His career has been marked by significant growth and transformation, including managing the expansion of the workforce from 300 to 3000 employees and increasing the customer base from 1 to 12 over an eight-year period.
Achievements
Jim Dickson has a proven track record of promoting over 10 employees internally within a year, reflecting his commitment to employee development and succession planning. He achieved significant cost reductions, delivering over $10 million per year in productivity improvements from 2010 to 2012. Additionally, he played a key role in increasing company revenue from $40 million to over $400 million while maintaining high customer satisfaction levels, as indicated by customer surveys averaging 5.1 out of 6.0.
Sustainability Initiatives
Jim Dickson has implemented processes that support the restoration of products for resale, contributing to environmental sustainability. His initiatives align with industry trends toward sustainable operations and demonstrate a commitment to responsible business practices.